holidays
Detailed Feature List
Tour
Pricing
System Requirements

Technical Support, Maintenance, & Upgrade Protection for OfficeCalendar

OfficeCalendar Premium and Standard Annual Maintenance & Upgrade Protection Plans

OfficeCalendar offers two Maintenance & Upgrade Protection Plans to choose from for your OfficeCalendar installation: Premium and Standard. Both plans offer access to all of our first-class support features, which are outlined below. However, the Premium Plan is the only plan to offer OfficeCalendar Online, a hosted service that allows you to access your personal and shared Outlook calendar, contact and task folders via the web from anywhere at any time. Both Premium and Standard Plans are two-fold service plans that include technical support for the OfficeCalendar software product as well as free OfficeCalendar upgrades for the plans’ durations.


Each OfficeCalendar Free Trial installation includes the Premium Plan during your trial period. Not only will you enjoy free unlimited trial support and assistance from our comprehensive resources and highly-experienced staff, you can benefit from all the features of OfficeCalendar Online, where you can access your Outlook folders via the web. For more information about free trial support during your trial period, scroll down to the section below OfficeCalendar Free Trial Support. However, you must sign up using the form presented after the OfficeCalendar trial download is complete to receive free trial period access to OfficeCalendar Online.


While covered under either the Premium Plan or the Standard Plan, customers can receive technical assistance with their OfficeCalendar installation via the following methods:


1. Unlimited 24 hour a day, 365 days a year, access to Lookout Software's online support knowledge base. The online knowledge base includes FAQs on the usability of OfficeCalendar as well as common technical scenarios that may be encountered while using OfficeCalendar.


2. Online interactive trouble-ticket system. Submissions are accepted 24 hours a day, 365 days a year. Trouble-tickets submitted are reviewed during normal business hours (Mon - Fri, 9am - 5pm CST) and responses are generally received within 2 hours or less (if received during normal business hours).


3. Phone support - Phone support is available during normal business hours (Mon - Fri, 9am - 5pm CST). Escalation of a particular trouble-ticket to phone support is solely at the technical support department's discretion. In order to have a technical issue addressed over the phone, one must have already submitted an online support ticket.


**Note that the Premium Plan or Standard Plan must be purchased for your entire OfficeCalendar installation. Also, the installation must have the same type of Maintenance & Upgrade Protection Plan for all licenses, meaning that the plans cannot be combined or varied. When purchasing additional licenses for your OfficeCalendar installation, all current Maintenance subscribers must purchase the appropriate Maintenance Plan for the new licenses. The cost of Maintenance will be prorated for the remainder of the term of the current Maintenance Plan period. The anniversary date will remain the same, therefore any renewal processed will be for the total number of licenses in the OfficeCalendar installation. Lookout Software LLC supports the latest two (2) full version releases of OfficeCalendar – i.e. 3.x, 4.x.**


Free OfficeCalendar Upgrades

In addition to the 12 months of technical support assistance outlined above, the purchase of the Premium Plan or the Standard Plan also includes, free of charge, all OfficeCalendar updates and upgrades released during a customer's 12 month plan period. Customers who elect to not purchase either the plan with the purchase of their original OfficeCalendar licenses may opt to purchase the OfficeCalendar upgrades at a later date for $39.95 per license.

OfficeCalendar Free Trial Support

In conjunction with the 14 day free trial of OfficeCalendar, Lookout Software, LLC provides free technical support to all parties during their free trial period through a trial Premium Maintenance & Upgrade Protection Plan. The three methods of receiving free technical support during your free trial of OfficeCalendar include:


1.Unlimited 24 hour a day, 365 days a year, access to Lookout Software's online support knowledge base. The online knowledge base includes FAQs on the usability of OfficeCalendar as well as common technical scenarios that may be encountered while using OfficeCalendar.


2.Online interactive trouble-ticket system. Submissions are accepted 24 hours a day, 365 days a year. Trouble-tickets submitted are reviewed during normal business hours (Mon - Fri, 9am - 5pm CST) and responses are generally received within 2 hours or less (if received during normal business hours).


3. Phone support - Phone support is available during normal business hours (Mon - Fri, 9am - 5pm CST). Escalation of a particular trouble-ticket to phone support is solely at the technical support department's discretion. In order to have a technical issue addressed over the phone, one must have already submitted an online support ticket. If escalated to phone support, a technical support representative will contact you or your trouble-ticket will be updated with the technical support phone number.

OfficeCalendar Online Free Trial Account

Also included with each 14 day free trial of OfficeCalendar is online web access to your Microsoft Outlook calendars, contacts and tasks for your entire team through OfficeCalendar Online. OfficeCalendar Online is an easy-to use service that allows each of your team members access to their personal and shared calendars, contacts and tasks online while away from the office via an internet browser.


You must sign up using the form presented after trial download to receive free trial period access to OfficeCalendar Online. To continue using OfficeCalendar Online after your trial, you must purchase Premium Maintenance & Upgrade Protection Plans for all licenses. Access to OfficeCalendar Online is not included with the Standard Maintenance & Upgrade Protection Plan.



Learn More About...
       
Outlook calendar sharing Outlook group calendar Share Outlook Calendars Shared Outlook resource folders
Exchange Alternative Outlook sharing security Outlook Web Access Share Outlook email
Share Outlook Contacts Share Outlook Tasks Sync Outlook over Internet Wireless BlackBerry Sync
Outlook Calendar Share Tour Outlook Group Calendar Tour Calendar Sharing Security Tour Outlook Web Access Tour
Share Outlook Email Tour Share Outlook Contacts Tour Share Outlook Tasks Tour How-to Share Outlook Calendar
Microsoft and the Office logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.